Modern security equipment is mostly standard from one company to the next. What isn’t standard is the customer service department at each provider. Choosing the wrong security company can leave you stuck without help for your system. We reviewed AMP Smart to see how they fare compared with similar companies in home security.
What Is AMP Smart?
AMP offers security services similar to companies like Protect America. The company offers home security equipment packages and monitoring. One thing to note is their contracts are between 36 and 60 months.
They have the longest monitoring services agreements we’ve seen from home security companies. We also found through research they require you to write and mail a letter postmarked at least a month in advance to cancel your service.
- 24/7 monitoring
- Home automation equipment
- Doorbell camera
- Complete security systems
- Hard to cancel contract
- 3 to 5-year contract length
- Expensive termination fee
- Many complaints about sales representatives
This is a feature that creates a digital perimeter around your home and a primary selling point. It allows the alarm system to detect precisely when you are leaving and getting close to the perimeter. When it detects that you are arriving home, it can prepare your home through the smart home equipment.
Contract and Cancellation Fees
As previously mentioned, AMP securities contracts are some of the longest we’ve seen. Other companies typically have a contract length of one to three years, but AMP Smart locks you in for a period between three and five years. They also make it difficult and expensive to cancel. The cancellation fees will be either $1,250 or the remainder of your balance, whichever is greater.
How Do You Cancel Your AMP Service?
You can cancel your AMP Security service by writing a letter showing your intent to discontinue your service. You may also need to pay cancellation fees. This letter must be mailed to the companies headquarters in American Fork, Utah. They do not accept phone calls or emails.
AMP Security Equipment
AMP Smart offers an extensive range of Honeywell security system equipment including, but not limited to:
- Smart Panel
- Smart Locks
- Smart Door Bell Camera
- Garage Door Module
- Motion sensor
- Cell Phone App
- Night Vision Cameras
- 5x Zoom Outdoor Camera
- Flood Sensor
- Glass Break Sensor
- Medical Alert Bracelet
- Motion Image Sensor
- Smoke Detector
- Carbon Monoxide Detector
AMP Smart charges multiple fees on top of their monthly monitoring fee. Some of the charges and fees include:
- Monthly Monitoring Rate: $60.99
- Install & Service Fee: $99
- Equipment Fee: $99
We did a test on ampsmart.com to find information about their packages but were unable to find this. The team even went so far as to place a phone call to the company hotline (800) 817 3918, but no one would answer the question.
Instead, they informed us we would need to speak with sales reps at their convenience and listen to a sales pitch, which may be one of the company’s sales tactics in their sales process.
AMP Smart Reviews Online
The AMP Smart reviews online noticeably mention a lot of complaints about the company’s customer service and automatic renewal policy. However, after doing extensive research, we conclude that the Smart AMP security system can deliver satisfactory services despite such complaints.
AMP does not have a BBB rating, since it’s not accredited with the Better Business Bureau. They have a B- rating with 337 customer reviews and 227 customer complaints. The company actively works to close each of the complaints they receive.
The company has over 1,500 likes on its Facebook page. They also have a rating of 4.4 out of 5 based on reviews from over 1,000 people.
“I have been satisfied with the service that Amp Smart provides...The problems that I have had have always been addressed and taken care of [by AMP].” Antonio, Verified Facebook Reviewer
They have an officially claimed listing on Yelp. The company has 93 reviews with an average rating of 2.5 out of 5 stars (1).
AMP Security Complaints
Most complaints about the company are about customer service and automatic renewals after attempted cancellations. Out of the 227 customer complaints on the BBB, 169 specifically have to do with the product or service.
“Our alarm service was auto-renewed for a year without notification after we had called to initiate a cancellation.” Verified Customer Complaint, BBB Website (2)
The Final Verdict
AMP Smart is a good enough solution that can provide all the basic security features you need. But overall, we prefer another security provider, which is Simplisafe.
First, Simplisafe doesn’t require you to sign any contracts. Second, it also allows you to customize your security system using the equipment you prefer. Third, the company offers a monthly monitoring service and even allows you to cancel your service without unnecessary cancellation fees. So, If you want consistent security without the hassle, check out Simplisafe today.