Many security companies offer the same Alarm.com powered service. What distinguishes them is their customer service and contract length. Vector Security is one such company that we reviewed. Find out if the company is worth their 3-year contract or if another security provider may be a better option.
- Vector Security Key Considerations
- Vector Security Reviews Online
- Vector Alarm Complaints
- The Need To Know
- FAQs: Vector Security
- Our Final Thoughts On Vector Security
Vector Security Key Considerations
Vector Security is similar to many other United States home security companies we’ve reviewed, such as Smith Thompson. They offer basic home security system packages with professional installation and monthly monitoring services. The company operates on the east coast and requires you to sign a 3 year contract. If you ever move, you will be on the hook for paying the remaining balance on your contract. Vector is the parent company of ADS Security, which offers similar services.
- Professional installation and monitoring
- Modern home security systems
- User-friendly cell phone security app
- Smart home security packages
- Long contract length
- Limited area of service
- Expensive termination fee
- Complaints about customer service
Vector Security Reviews Online
After spending considerable time researching Vector Security reviews, we believe they provide an okay service. They have modern equipment comparable to similar companies we’ve reviewed, such as AMP Smart and provide reliable monitoring.
The company has an A+ rating from the Better Business Bureau and has been accredited since 2012. They have an average rating of three out of five stars and five total complaints. Four out of five of which have been answered with one listed as resolved (1).
From 506 users, Vector received an average of 3.2-star rating out of five stars on Trust Pilot. 57% of customer reviews have given the site a rating of excellent and 14% a rating of bad.
“Timely, courteous service. Immediate return for a problem that developed following routine service.”
- Robert, Verified Trust Pilot Reviewer (2)
The security company has over 2,900 ratings submitted to the Consumer Affairs website. It also received an average of almost five stars. (3).
Vector Alarm Complaints
Of their five total complaints on the BBB website, four of them are for issues with the product or customer service. This is consistent with the low ratings from customers on sites like Trust Pilot and consumer affairs.
“It is extremely difficult to cancel the service. After 4 years of service, they increased their monthly charge, so I decided to cancel.”
- Verified Complaint on BBB Website (4)
The Need To Know
What is Vector Security’s False Alarm Protocol?
Vector Security’s false alarm protocol is a 12-point system the company has in place to help identify false alarms and keep them from ever reaching emergency services. This avoids wasting resources and can also help you save on false alarm fines.
Customers are required to sign a 36-month contract, similar to companies like Protect America. To cancel your contract, you will be required to pay the entire balance that you owe. This is significantly more expensive as compared to the 20% fee charged by other home security companies.
Vector Home Security has joined the industry push to help create smart homes. This includes providing equipment for home automation that can all be monitored and controlled from one simple app. Their home automation equipment includes:
- Smart Lights
- Doorbell Cameras
- Smart Video
Equipment & Packages
You can select from three different packages: essential security, home automation, and connected home. Each of these packages offers various equipment and features.
- Wireless Control Panel
- 3 Door/Window Sensors
- 1 Motion Detector
- SecurityCare Plus
- Yard sign and window decals
- Professional Installation
- Professional Monitoring
Home Package: Everything from essential plus
- 1 Appliance/Lamp Module
- Mobile Solutions
- 1 Indoor Security Camera
Connected Home: Everything from essential plus:
- 1 Door Lock
- 1 Thermostat
Vector does not service the entire US. Make sure you live in a Vector service area before signing up. States they work in include:
|Indiana||New Hampshire||South Carolina||-|
Vector Home Security provides live video monitoring through its mobile app. You can choose from indoor cameras and outdoor cameras for complete video surveillance. Some of the equipment costs extra depending on which package you initially select.
Alarm & Monitoring
The alarm company offers professional monitoring similar to every other major home security company. You will need to pay monthly monitoring fees for this. They monitor your alarm system using the phone lines and would call back in the event your system goes off. If no one answers their phone calls, they place a service call to the appropriate emergency provider.
Pricing & Costs
Vector charges less fees as compared to other security system providers. They don’t have any upfront costs, such as equipment or installation fees. They do, however, charge $39.95 for monthly 24/7 monitoring.
The Vector Security app allows you to monitor your security equipment. We highly recommend you use this app in conjunction with their equipment and other smart home devices such as the Amazon Echo. You can access everything from vectorsecurity.com using your Vector Security login.
FAQs: Vector Security
You get out of a Vector Security contract by contacting their service department and informing the company you will be canceling or not renewing. If you are still in your agreement when you cancel, you will be required to pay the entire remaining balance you owe on your remaining contract.
Vector Security is good if you don’t mind signing a contract for three years and if you live in their specific area of service. They have up-to-date equipment and they charge less fees as compared to their competitors.
Our Final Thoughts On Vector Security
While there are some complaints about customer service and business practices, the company is an adequate security provider. Our Vector Security review found they provide similar security solutions to other companies with a similar pricing structure and contract length.
We think there are better options, though. Simplisafe offers an alternative to standard providers. It lets you stay away from lengthy contracts and lets you customize your system. They also have some of the lowest monthly monitoring rates in the industry and work throughout the US.